Support

After a successful implementation it is reassuring to know that our experienced support team is available to provide support. If you have any questions or problems please contact our employees. The SIENN support team offers all support with regard to the SIENN platform, and therefore has access to all expertise, now and in the future.

SIENN offers support during office hours, and even 7x24 hour support 365 days a year. Every service level is geared to your specific support needs. You can contact us via telephone or via e-mail, and you will have access to the extensive SIENN support ticket system.

How It Works

The SIENN support team systematically records all incoming problems in a database operated system. This enables us to closely monitor the handling of problems. This guarantees that your problems will be solved quickly.

Our support team works in accordance with clear guidelines to establish the priority of the problems. These guidelines are based on a combination of the date that the problem is reported, the seriousness of the problem and the agreed service level.

About our customers

Our solutions are focussed on your organisation and the users. Our systems are there to serve the people and not vice versa. This can only be achieved through frequent and intensive communication with our customers. By listening to their needs and wishes, and closely following market developments. And by ensuring that we remain experts in our field.

We are thankful for the input that we receive from our platform’s users and work groups.

SIENN views the implementation of an online software system in an organisation as the start to a long-lasting relationship with the customer. It understands that no one benefits from a one-off short-term solution.

In our view, relationship and account management are key aspects in the continuing search for a ‘match’ between our customer’s changing needs and the solutions offered by SIENN.